ParentsNext Complaints, Compliments and Suggestions

Your views about the help you get are important. The Department of Employment and Workplace Relations (the department) and your ParentsNext provider value any feedback you have.

On this page:

If you are happy with the help you have received, we would love to hear from you. Please contact the department's National Customer Service Line on the details below.

If you are not happy and would like to make a complaint, please talk to your ParentsNext provider first. Your ParentsNext provider will offer a feedback process which is fair and will try to resolve your concerns.

If you feel you can’t talk to your provider, or you are still not happy, you can contact the department's National Customer Service Line.

National Customer Service Line

Phone: 1800 805 260 (free call from land lines)


More information

Further information is available on the Complaints, Compliments and Suggestions form. The Complaints, Compliments and Suggestions form is also available in other languages.