COVID-19 – Information for Students

Information for COVID-19 impacted students.

Students concerned about the impact of COVID-19 on their studies should contact their provider (TAFE or other training institution).

If a student’s circumstances change due to impacts of the virus, and they are unable to commence/continue studies as planned, they should immediately contact their training provider to withdraw or defer their enrolment to a later date.

VET Student Loans providers are being encouraged, where possible, to consider flexible arrangements for impacted students. Examples may include flexible course delivery, such as through online delivery of courses or additional sessions to make up for days missed by students who are prevented from attending classes. These options may not be feasible in all situations. Students impacted by isolation periods or illness are encouraged to contact their provider to discuss options.

Where illness prevents a student from completing their study mid-way through a unit, students may be able to submit a ‘special circumstances’ application to re credit their HELP balance/remit the associated debt for the incomplete unit. Special circumstances applications are submitted to the training provider – check the provider’s website for application documentation and processes. Time limits apply. More information is available in Section 5 of the VET Student Loans Information Booklet.

Students who are unable to contact their provider may submit an enquiry using the VET Student Loan enquiry form below.

If a student’s provider has closed, please go to the Tuition Protection Service website for further information and assistance.

VET Student Loans student enquiry form

Privacy statement

Personal information

Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).

Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.

Purpose of collecting your information

We will use the information you have provided to handle your enquiry.

We may need to collect further information from you in order to handle your enquiry. If you do not provide this information to the department, it may affect how we handle your enquiry.  In some circumstances, it may mean we are not able to handle your enquiry.

Disclosure of your personal information

Your personal information may be disclosed to other parties where it is necessary to handle your enquiry, where you have agreed, or where it is otherwise permitted under law (including the Privacy Act).

Privacy policy

The department’s Privacy Policy, including information about how to make a complaint and access to and correction of your personal information, can be found at or by requesting a copy from the department at

To contact the department about your personal information email

Further information