Resources
Changes for people with mutual obligations - Easy Read
An Easy Read summary of the information on changes for people with mutual obligations available on the Department of Employment and Workplace Relations website, as of 26 October 2026.
Application for compensation for incorrect payment cancellations
Use this form to claim compensation if you experienced a direct financial loss, or non-financial loss, due to an eligible cancellation decision made under the Social Security (Administration) Act 1999.
DEWR Compensation Summary - Easy Read
An Easy Read summary of the compensation information available on the Department of Employment and Workplace Relations website.
Targeted Compliance Framework resources for participants
On 26 October 2026, payment suspensions for work refusal failures and payment cancellations for not meeting a reconnection requirement within 4 weeks will resume.
The following resources are available to help participants to understand the processes and decisions points being reinstated.
Missed provider appointment: participant journey map
Did not meet points target: participant journey map
Did not accept a suitable job: participant journey map
Targeted Compliance Framework Update – October 2026 – Participant fact sheet
- Download Targeted Compliance Framework resources for participants (Targeted Compliance Framework Update – October 2026 – Participant fact sheet) as a DOCX (81.49kb)
- Download Targeted Compliance Framework resources for participants (Targeted Compliance Framework Update – October 2026 – Participant fact sheet) as a PDF (293.35kb)
Targeted Compliance Framework Assurance Review – Final Report
An independent assurance review of the Targeted Compliance Framework (TCF), undertaken by Deloitte from December 2024 to June 2025, examined the system operating the TCF against operational policy, business rules and IT.
Targeted Compliance Framework Assurance Review – Statement of Assurance
An independent assurance review of the Targeted Compliance Framework (TCF), undertaken by Deloitte from December 2024 to June 2025, examined the system operating the TCF against operational policy, business rules and IT.
Standard Operating Procedures
Compensation for Detriment caused by Defective Administration under section 42AF(2)(d) of the Social Security Administration Act 1999
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure) as a DOCX (15.94mb)
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure) as a PDF (3.59mb)
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure) as a DOCX (20.81mb)
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure) as a PDF (1.67mb)
