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The Department of Employment and Workplace Relations has mechanisms in place for receiving feedback on our programs and services. This is integral to our on-going improvement.
If you wish to make a complaint about our actions or decisions in relation to your VET Student Loan, please read our Complaints fact sheet. The fact sheet provides information on how we manage feedback and complaints. To make a complaint about the department email complaints@dewr.gov.au.
Please include:
- your first and last name
- CHESSN or USI
- contact details.
This will help us work with you on a suitable outcome.
You may wish to make your complaint anonymously. However, this may limit our ability to investigate and respond to your complaint.
The Commonwealth Ombudsman can also investigate complaints about Australian Government agencies. They investigate to see if the agencies' actions and decisions are wrong, unjust, unlawful, discriminatory or unfair.
However, you must raise your formal complaint with the department first and seek to resolve the complaint with the department. If you are not satisfied with the outcome, you may wish to contact the VET student loan complaints | Commonwealth Ombudsman.