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As a VET Student Loan student, you should always keep up to date copies of all your loan and training information. This is especially important if you are considering transferring to a new VET Student Loan provider, or your provider ceases delivering your course and defaults.
28.1 - Key learning and training information
If you don’t have copies of these documents, you can reach out to your provider for:
- your academic transcript
- documents listing any completed units, competencies, modules, or assessments
- completed assessments, assignments, and work placements
- course structure (lists of units of competency in your course, when they were being taught, electives, placements and so on)
- Fee Notices, Commonwealth Assistance Notices and Statement of Covered Fees (part 20) issued to you by your provider
- any other documents or emails that show which parts of the course you have completed and which parts you are currently studying.
You should regularly check that the balance of your VET Student Loan matches the courses you have undertaken. You can check the Notices (part 20) issued to you by your course provider to confirm the loan amount and loan details reported on your ATO account are correct.
28.2 - Student enquiry line
The Student Enquiry line provides general advice to students about the VET Student Loans program and the former VET FEE-HELP scheme. Call 1800 020 108.
28.3 - Student enquiry form
You can also contact the VET Student Loan team via the online enquiry form at Student Enquiries. We can provide you with details about the VET Student Loan amounts your provider has reported for you and advise you on your rights and responsibilities as a VET Student Loan student.
28.4 - ‘What’s new’ for VSL students
What’s new on the VSL webpage has news and updates for VET Student Loans students, including important changes to your student loan.