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Shaping the future of employment services Discussion Paper
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The Shaping the future of employment services Discussion Paper presents the government’s vision for the future mainstream employment service and invites stakeholders to contribute to the design settings for this future service.
Shaping the future of employment services - submission template
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The submission template guides you through the questions outlined in the Shaping the future of employment services Discussion Paper. You can complete the questions in this template, save the document and upload it as your submission.
How to make a submission guide
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This guide outlines the options and helps you make a submission in response to the Shaping the future of employment services Discussion Paper.
The future employment services system framework
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This factsheet explains the future employment services system framework, including 4 core ideals for the future system, 3 system streams, and 7 service elements.
Lived Experience Panel 2026 – Expression of Interest form
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Use this offline form to submit your expression of interest to join an employment services User Lived Experience panel to share your experience and help improve future employment services.
Employment Services Reform Advisory Group
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The Employment Services Reform Advisory Group brings together technical expertise and practical experience from across the employment services landscape.
Documents about Enterprise Bargaining Agreement Deadlines
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Documents about the Transport Workers Union Enterprise Bargaining Agreement Deadlines between 23 May 2022 and 3 February 2026.
Pacific Australia Labour Mobility (PALM) reporting responsibilities
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Management of Pacific Australia Labour Mobility (PALM) critical incidents and worker welfare issues Standard Operating Procedures.
New Employment Services Model – National Market Share Cap
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Documents regarding New Employment Services Model – National Market Share Cap for the period between June 2021 to December 2021.
Participant Pathways Research
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The Workforce Australia Participant Pathways Research (2022 to 2026) is part of the Evaluation of Workforce Australia employment services.
Making a complaint about Employment and Pre-Employment Services
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This page sets out how to make a complaint about Workforce Australia or the Employment Services and Parent Pathways we deliver.
Resources to enhance RTO capability in supporting VET students with disability and mental health
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We have released guidance materials to help registered training organisations (RTOs) support and respond to VET students who require additional support.
eSAM Quick Reference Guide – Authorising new Provider staff to use DEWR services
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This guide assists provider organisations to set up access for new staff and consultants, and allow them to authenticate into DEWR online services on behalf of the organisation using their digital identity.
Fact sheet – Senior leadership guide
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This document outlines some key priority areas for Registered Training Organisations (RTOs) and their senior leadership to promote a mentally healthy community, including practical ideas for implementation across governance, staff and partnerships
Fact sheet – Mental Health 101
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This document provides Registered Training Organisation (RTO) leadership, trainers and assessors and administrative staff with information about supporting vocational education and training (VET) student mental health and wellbeing.
Useful contacts for supporting students to seek help
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This document provides a directory of contacts for all staff in the vocational education and training sector to refer to students seeking help for their mental health and wellbeing.
Case study – Ash – Diploma of Nursing
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This document provides a case study example for all staff in the vocational education and training (VET) sector, including best practice for early intervention and crisis response examples.
Case study – Neil – Construction industry apprentice
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This document provides a case study example for all staff in the vocational education and training (VET) sector, including best practice for early intervention and crisis response examples.