VSL Provider Manual

VSL Provider Manual - downloads

Created:

24 October 2025

Downloadable version of the VSL Provider Manual September 2025.

Chapters

Chapter	Title
1	General information
2	About VET Student Loans
3	Approved providers
4	Applying to become an approved provider
5	Application Pack
6	Application fee
7	Application form
8	Other documentation for your application
9	Submitting your application
10	Approved provider conditions and periods of approval
11	Provider fee limit
12	Varying the conditions of your approval or fee limit
13	Third party arrangements
14	Requesting approval for a third party arrangement
15	Annual charge
16	Approved courses
17	Superseded courses and replacement courses
18	Payments to providers
19	Tuition fees
20	Goods and services which may be covered by tuition fees
21	Goods and services that must not be included in tuition fees
22	Gap fees and payment plans
23	Tuition fees and recognition of prior learning (RPL)
24	Varying your tuition fees
25	Fee periods
26	Census days
27	VET Student Loan applications
28	Electronic Commonwealth Assistance Form (eCAF)
29	Collection and verification of student documentary evidence
30	Tax File Numbers (TFN)
31	Student eligibility
32	Academic suitability
33	Evidence required to show academic suitability
34	Language, Literacy and Numeracy
35	Loan caps
36	Updates to loan caps through changes to the Determination
37	Loan fee
38	HELP Loan Limit
39	HELP Balance
40	Ending a course of study
41	Student progression and engagement
42	Genuine students
43	Information you must give to students
44	Electronic Communications
45	Handling students’ information
46	Recrediting a student’s HELP Balance
47	Special circumstances
48	Complaints processes
49	VET Student Loans Ombudsman
50	Tuition Protection Service
51	Required provider processes and procedures
52	Record keeping
53	Marketing your courses
54	Publishing information about your courses
55	Data reporting
56	Publishing data
57	Ongoing course provider requirements
28	Ongoing financial performance requirements
59	Ongoing information requirements
60	Provider legislative obligations
61	Compliance action against providers
62	Voluntary revocation of a provider’s approval
63	VET FEE-HELP Scheme

Appendices

Appendix	Title
A	Legislation: requirements you must meet
B	Help and further information
C	Glossary
D	Obtaining mandatory HITS user access credentials
E	Reporting recognition of prior learning
F	Checking a student’s HELP balance
G	Eligibility criteria for Australian citizens
H	Applying for approval of an external LLN tool
I	Reviewable decision - Review rights
J	Review process flow chart
K	Publishing processes and procedures checklist
L	Checklist of information to be provided to students prior to enrolment
M	Sample Statement of Covered Fees
N	Example of VSL Fee notice
O	Sample of Commonwealth Assistance Notice
P	Checklist for administrative requirements
Q	Equivalent Full-time Study Load
R	Civil penalties and criminal offences
S	Change Register