Quality Assurance Framework – Department Approved Conformity Assessment Body Guidance

Provider Quality Assurance Framework (QAF) Requirements

Workforce Australia Services Providers (Providers) offered a licence to deliver Services are required to achieve QAF Certification, which sets out the minimum standards of quality for Providers, ensuring their policies and processes support continuous improvement and quality service delivery.

To obtain QAF Certification, Providers must:

• achieve certification against one of two approved Quality Standards
  • ISO 9001:2015; or
  • National Standards for Disability Services (NSDS)
• demonstrate adherence to the department’s Quality Principles
• achieve certification against Right Fit For Risk.

Providers are required to engage a department approved Quality Auditor for Quality Principles audits.

CAB Guidance

The Quality Assurance Framework Guidance for Conformity Assessment Bodies provides detailed information on Quality Standard and Quality Principles audit requirements.

Further Information

For additional information on QAF requirements, or if your organisation is interested in applying to be included on the Department’s approved Quality Principles Audit List, contact ESQAF@dewr.gov.au.