Workforce Australia Online Performance Measures​

Diversification of Tasks

Benchmark 45% Result 50.5%

• Benchmark met.
• This measure represents the proportion of finalised Point Based Activation System (PBAS) Point Periods where the participant completed at least one meaningful task other than job search.
• This is a measure of the diversification of tasks participants undertake when they are in Workforce Australia Online, noting the service is aimed at those who are more job ready.
• The result covers a rolling 12-month period from 1 June 2024 to 31 May 2025.

Participants in Work or Study after Exit

Benchmark 80% Result 77.4%

• Benchmark not met.
• This measure represents the proportion of participants in work or study three months after exiting Workforce Australia Online. It is a measure of positive outcomes.
• The results for this measure cover the period January to December 2024.

Return to Service Rate

Benchmark 15% Result 16.4%

• Benchmark not met.
• The measure represents Workforce Australia Online participants who exit Workforce Australia Online and then return to any employment service within 12 months of exit, as a percentage of those who exited services during this period.
• This measure uses a 12-month rolling assessment period and requires an additional 12 months to assess whether exited participants return to employment services. The result covers exits from Workforce Australia Online from 1 July 2023 to 30 June 2024 and returns to service within 12-months up to 30 June 2025.

Participant Satisfaction

Benchmark 60% Result 64.5%

• Benchmark met.
• This measure represents the percentage of participants who were satisfied or very satisfied with the overall quality of service from Workforce Australia Online.
• The Workforce Australia Online performance measure for Participant Satisfaction was adjusted from 65% to 60% in July 2024. The original benchmark of 65% was set as a stretch goal when the measures were first developed. When the measure was included in the Corporate Plan, the benchmark was converted from a stretch goal to a program target, to align with the way benchmarks for the other performance measures in the department’s Corporate Plan are set.
• This result relates to participants in Workforce Australia Online who were commenced on the caseload between March 2024 to February 2025.