Workforce Australia Online Performance Measures​

Diversification of Tasks

Benchmark: Greater than or equal to 45%
Result: 49.6%

• Benchmark met.
• This measure represents the proportion of finalised Point Based Activation System (PBAS) Point Periods where the participant completed at least one meaningful task other than job search.
• This is a measure of the diversification of tasks participants undertake when they are in Workforce Australia Online, noting the service is aimed at those who are more job ready.
• The result covers a rolling 12-month period from 1 June 2025 to 31 May 2026.

Participants in Work or Study after Exit

Benchmark: Greater than or equal to 80%
Result: 76.8%

• Benchmark not met.
• This measure represents the proportion of participants in work or study 3 months after exiting Workforce Australia Online. It is a measure of positive outcomes.
• The results for this measure cover the period 1 January 2025 to 31 December 2025.

Return to Services Rate

Benchmark: Less than or equal to 15%
Result: 15.2%

• Benchmark not met.
• The measure represents Workforce Australia Online participants who exit Workforce Australia Online and then return to any employment service within 12 months of exit, as a percentage of those who exited services during this period.
• This measure uses a 12-month rolling assessment period and requires an additional 12 months to assess whether exited participants return to employment services. The result covers exits from Workforce Australia Online from 1 July 2024 to 30 June 2025 and returns to service within 12-months up to 30 June 2026.

Participant Satisfaction

Benchmark: Greater than or equal to 60%
Result: 64.2%

• Benchmark met.
• This measure represents the percentage of participants who were satisfied or very satisfied with the overall quality of service from Workforce Australia Online.
• This result relates to participants in Workforce Australia Online who were commenced on the caseload between 31 January 2025 and 31 December 2025.