Workforce Australia Online Performance Measures​

Workforce Australia Online commenced on 4 July 2022. The Workforce Australia Online services Performance Measures aim to support transparency on the performance of this service.

Performance measures will be reported quarterly.

On this page:

Diversification of Tasks​

Benchmark 45% Result 49.7%

  • Benchmark met.
  • This measure represents the proportion of finalised Point Based Activation System (PBAS) Point Periods where the participant completed at least one meaningful task other than job search (for the period 1 February 2023 to 31 January 2024 - a rolling twelve-month period).
  • This is a measure of the Diversification of Tasks that participants undertake when they are in Workforce Australia Online, noting that this service is aimed at those who are more job ready.

Participants in Work or Study after Exit​

Benchmark 80% Result 78.7%

  • Benchmark not met.
  • This measure represents the proportion of participants in work or study three months after exiting Workforce Australia Online service. It is a measure of positive outcomes.
  • The results for this measure cover the period October 2022 to September 2023.

Return to Service Rate

Benchmark 15% Result not available

  • The measure represents Workforce Australia Online participants who exit Workforce Australia Online and then return to any employment service within 12 months of exit, as a percentage of those who exited services during this period.
  • This measure contributes to assessing the effectiveness of Workforce Australia Online.
  • This measure uses a 12-month rolling assessment period and requires an additional 12 months to assess whether exited participants return to employment services. As a result the department is not able to report on this measure at this time.

Participant Satisfaction​

Benchmark 65% Result 63%

  • Benchmark not met.
  • This measure represents the percentage of participants who were satisfied or very satisfied with the overall quality of service from Workforce Australia Online.
  • This result combines surveys undertaken in July, October and December 2023.