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To be eligible for a VET Student Loan, a student must have enough HELP balance left to cover the loan amount. 

Students who are receiving a VET Student Loan need to confirm at regular intervals that they are genuinely studying. This is done via progression forms.

You must have processes and procedures for handling student information.

In some circumstances a student’s HELP balance will be recredited - for example, if they withdraw or defer before census day. In these cases, you will need to repay any amount that was paid to you for the student’s tuition fees.

You must have a grievance procedure in place to deal with student complaints. Your procedure must involve both internal processes and external review.

You must provide certain information to the department on an ongoing basis. If you fail to do so, you may be liable for a civil penalty of 60 penalty units. This is an offence of strict liability.

Each year you must provide audited general purpose financial statements prepared by an independent qualified auditor. Listed providers are exempt from this.

The Secretary is required to publish information relating to the operation of the VSL Program within 42 days after the end of the period of 6 months after 1 January and 1 July in each year. 

You are required to report data for all students studying in approved courses who have been approved for a VET Student Loan. 

The Act and the Rules contain several provisions relating to marketing.

Please follow these instructions if you want your VSL approval revoked before your approval end date.

This information is for providers that were approved for VET FEE-HELP, which operated between 2008 and 2016.