Resources

This factsheet describes how the government is replacing the one-size-fits-all employment service model with an approach that matches the level and type of support to a person’s need. 

This factsheet outlines how the future employment service will introduce a different approach to mutual obligations. 

This factsheet explains that the reformed employment service will introduce a new assessment and triaging process.

This factsheet outlines how the new service model will introduce an Employment Goal Plan to support high quality, tailored servicing across all streams. 

This factsheet includes answers to common questions about employment services reform.

This guide outlines the options and helps you make a submission in response to the Shaping the future of employment services Discussion Paper.

The government has announced a $312.1 million package of measures to deliver early, significant changes to support a reformed employment services system and improve customer experience. This factsheet provides details of those measures. 

Use this offline form to submit your expression of interest to join an employment services User Lived Experience panel to share your experience and help improve future employment services.

This is an Easy Read summary of the Shaping the future of employment services Discussion Paper. It sets out the government’s ideas for improving employment services and asks for your views.

This factsheet explains that the reformed employment service will introduce a new assessment and triaging process.

This factsheet outlines several service elements in employment services that will be reformed to support the delivery of high-quality, tailored services.

The submission template guides you through the questions outlined in the Shaping the future of employment services Discussion Paper. You can complete the questions in this template, save the document and upload it as your submission.

The Discussion Paper presents the government’s vision for the future mainstream employment service and invites stakeholders to contribute to the design settings for this future service.

This factsheet explains the future employment services system framework, including 4 core ideals for the future system, 3 system streams, and 7 service elements.

This factsheet outlines the government’s vision for employment services reform, delivering a system that gives people the best opportunity to secure a well-paid job. 

This factsheet outlines how the Government is reforming employment services acknowledging the current on-size-fits-all approach to servicing means too many people are missing out on the opportunity to find suitable employment. 

On 11 July 2024, the Australian Government published its response to the Senate Education and Employment Legislation Committee Report.

The Australian Government responded to the findings of the House Select Committee on Workforce Australia Employment Services. The response covers both the interim report on ParentsNext, Your Future Planning, and the final report, Rebuilding Employment Services.