Resources
New Employment Services Trial Deed 2019-2022
New Employment Services Trial Deed 2019-2022 incorporating the changes made under General Deed Variation Number 3
Communique for the New Employment Services Advisory Group 31 March 2021
Summary of meeting held 31 March 2021
NESM Update - CEO Forum presentation - 19 May 2021
Powerpoint Presentation and Speaking Notes for the presentation providing an update on the New Employment Services Model at the CEO Forum held on 19 May 2021.
Youth Session - CEO Forum presentation - 19 May 2021
Powerpoint Presentation and Speaking Notes for the presentation providing an update on Youth employment services at the CEO Forum held on 19 May 2021.
Workforce Australia Employment Services Provider - Payments
This factsheet provides information about the Workforce Australia Services payments model.
Communique for the New Employment Services Advisory Group 16 December 2020
Summary of meeting held 16 December 2020
Communique for the New Employment Services Advisory Group 4 February 2021
Summary of meeeting held 4 February 2021
Terms of Reference Employment Services Advisory Group 24 Feb 21
Terms of Reference for the Employment Services Advisory Group
National Customer Service Line (NCSL) Service Guarantee
The National Customer Service Line (NCSL) Service Guarantee reflects the quality of service our clients can expect of the NCSL. It sets out the minimum level of service clients contacting the NCSL can expect to receive.
Digital Safeguards Factsheet
There are multiple safeguards in place in the New Employment Services Trial (NEST) and the Online Employment Service (OES) to ensure job seekers in Digital Services have access to the support they need to get the most out of the digital platform.
New Employment Services Trial Deed 2019-2022 - incorporating GDV No. 2
New Employment Services Trial Deed 2019-2022 incorporating the changes made under General Deed Variation Number 2
Webinar on the Enhanced Services Payments Model
This page provides the following resources:
Transcript of video recording of the Webinar on the Enhanced Services Payments Model and the PowerPoint presentation for the webinar on the Enhanced Services Payments Model. Please note that this is not accessible.