Resources
TCF update – Participant fact sheet – August 2026
A fact sheet outlining the intention to resume certain paused elements of the Targeted Compliance Framework (TCF), including payment suspensions for work refusal failures and payment cancellations for not meeting a reconnection requirement within 4 weeks.
Targeted Compliance Framework Assurance Review – Final Report
An independent assurance review of the Targeted Compliance Framework (TCF), undertaken by Deloitte from December 2024 to June 2025, examined the system operating the TCF against operational policy, business rules and IT.
Targeted Compliance Framework Assurance Review – Statement of Assurance
An independent assurance review of the Targeted Compliance Framework (TCF), undertaken by Deloitte from December 2024 to June 2025, examined the system operating the TCF against operational policy, business rules and IT.
Standard Operating Procedures
Compensation for Detriment caused by Defective Administration under section 42AF(2)(d) of the Social Security Administration Act 1999
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure) as a DOCX (15.94mb)
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 - Cancel Mutual Obligation Failure) as a PDF (3.59mb)
Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure) as a DOCX (20.81mb)
- Download Easy Read - 42AF(2)(d) Pausing payment cancellations Part 1 and 2 (Easy Read - 42AF(2)(d) Pausing payment cancellations Part 2 - Cancel Mutual Obligation Failure) as a PDF (1.67mb)
