Contact Us

If you have a question or would like to give feedback, you can get in touch with us online, by email, phone or by mail. You can also find us on social media.

On this page:


For general enquiries, please use our online contact form or you can contact the department via the channels below.

Online contact form

For departmental enquiries relating to Employment or Employment related services.

Complaints

If you wish to make a complaint to the department, please visit the Complaints page, contact the department via one of the contact points below or send your complaint via post.

For further information on the department’s Complaint Handling Policy, please visit the Complaints page.

Switchboard

The Switchboard is responsible for directing all telephone calls received from members of the public, external stakeholders and clients, to the appropriate destination/recipient.

Phone: 1300 488 064

Student enquiries

Student enquiry line

For enquires about Apprentices, Trainees, Registered Training Organisations, VET courses, VET student loans, VET student debt enquiries, and complaints.

Our team can provide assistance with information and/or a referral to the appropriate services within the skilling and education sector.

Phone: 1800 020 108

Email: skilling@dese.gov.au

School Leavers Information Service

Provides an independent and impartial government source of careers information, including access to a qualified and experienced career practitioner for a 45-minute personalised career guidance session.

Phone: 1800 227 337 (1800 CAREER)

Text SLIS2022 to 0429 009 435

Website: School Leavers Support

Employment Services enquiries

Individuals with employment services providers

If you require assistance or wish to provide feedback, please contact your provider. You can also contact the National Customer Service Line between 9.00 am and 7.00 pm (Australian Eastern Daylight Savings Time), Monday to Friday.

Phone: 1800 805 260 (free call from land lines)

Email: nationalcustomerserviceline@dewr.gov.au

Authorising a person to enquire or act on your behalf for employment services (nominee arrangement)

You can choose a person to enquire or act on your behalf with the National Customer Service Line in relation to employment services. To do this, complete the Authorising a person to enquire or act on your behalf for employment services form. Then send it to us at the Nominee@dese.gov.au mailbox.

Authorising a person to enquire or act on your behalf does not prevent you from contacting us.

Participants in Workforce Australia Online employment services

Are you self-managing your job search in Workforce Australia Online and require assistance or wish to provide feedback?

Please contact the Digital Services Contact Centre between 9.00 am and 7.00 pm (Australian Eastern Savings Time), Monday to Friday.

Phone: 1800 314 677 (free call from land lines)

Email: digitalservices@dewr.gov.au

Businesses

If you have a question or would like to give feedback about your experiences with our employment services, please contact the Employer Hotline between 9.00 am and 7.00 pm (Australian Eastern Daylight Savings Time), Monday to Friday.

Phone: 13 17 15 (free call from land lines)

Email: nationalcustomerserviceline@dewr.gov.au

To find out more about the Department’s programs and services for businesses and industries, particularly those that help with large-scale recruitment or workforce needs, you can connect with us via the Workforce Australia for Business website or workforceaustraliaforbusiness@dewr.gov.au mailbox.

Employment Services tip-off line

For current and former employment consultants to alert the department to suspected or actual instances of inappropriate or fraudulent business practices by contracted providers, that may be a breach of the Deed and/or guidelines.

Phone: 1300 874 536

Employer Enquiries

Employer Enquiries for Apprenticeships

Employer enquiry line

For enquires about Apprenticeships, Traineeships and related services (including Apprenticeship Data Management System - ADMS).

Our team can provide assistance with information and/or a referral to the appropriate services within the skilling and education sector.

Please ensure you have contacted your Australian Apprenticeship Support Network Provider before calling the below number.

National Customer Service Line

Phone: 1800 020 108

Email: skilling@dese.gov.au

 

Fair Entitlements Guarantee

For enquiries about the Fair Entitlements Guarantee (FEG) including information on claim lodgement:

FEG Hotline: 1300 135 040 (9am–5pm Monday to Friday Canberra time, excluding ACT and national public holidays).

Email: feg@dewr.gov.au

Post: 
Fair Entitlements Guarantee Branch
Department of Employment and Workplace Relations
GPO Box 9828
Canberra ACT 2601

For further information on the Fair Entitlements Guarantee, please visit the Fair Entitlements Guarantee page.

Fair Entitlements Guarantee Recovery Program

To enquire about the FEG Recovery Program or to speak with the FEG Active Creditor area, please call the FEG Recovery Hotline on 02 5122 4111 (Monday to Friday, 9:00 am to 5:00 pm AEST/AEDT), or email us at FEGrecoveryprogram@dewr.gov.au.

For further information on the FEG Recovery Program, please visit the Fair Entitlements Guarantee Recovery Program page.

Media Enquiries

If you are a journalist or have a media enquiry for the department or minister, you can contact the Media Team by email, media@dewr.gov.au.

Please ensure you provide your contact details, including your phone number and the deadline for your story.

Postal address

Department of Employment and Workplace Relations
GPO Box 9828
Canberra ACT 2601
Australia

Assistance – TIS and National Relay

Translation Services

If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call.

Ask TIS National to call the department on the appropriate number listed above.

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Call 1300 555 727 (speak and listen) or go to the National Relay Service website for other options.

Follow us

You can follow us on social media.

Browse the full list of departmental social media accounts.