Making a complaint to the department

The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.

To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.

If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.

If you or someone you know is in crisis or danger, contact an emergency support service.

Area of complaint Complaint type Contact Information
Employment Complaints relating to Workforce Australia

Online: Visit the Workforce Australia Contact Us page

Complaints relating to the department's Employment programs

Email: nationalcustomerserviceline@dewr.gov.au

Online: Visit the Making a Complaint About Employment Services page.

Complaints relating to Regional Employment trials

Phone: 13 28 46

Online: Visit the business.gov.au website.

Complaints relating to ParentsNext

Online: Visit the ParentsNext complaints page.

Complaints relating to Transition to Work

Online: Visit the TtW complaints page.

Skills and Training Complaints about a registered training provider

Email: NTCH@dewr.gov.au

Phone: 13 38 73

Online: Visit the National Training and Complaints Hotline page.

Complaints about VET Student Loans Debt

Online: Visit the VET Student Loans Debt Complaints page.

Complaints about trades recognition

Email: traenquiries@dewr.gov.au

Online: Visit the Trades Recognition Australia website.

Complaints relating to the National Careers Institute
Your Career

Email: MYskillsHelp@dewr.gov.au

Online: Visit the Your Career website.

Training.gov.au

Email: TGAHelp@dewr.gov.au

Online: Visit the Your Career website.

In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.

If you cannot locate the area you need from the table, please send an email to complaints@dewr.gov.au and we will direct your email to the most appropriate area of the department to respond.