Online Employment Services Trial Evaluation

This report is an evaluation of the Online Employment Services Trial.

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The Online Employment Services Trial (OEST) was an Australian Government initiative that tested the delivery of employment services to job seekers online. This evaluation provides an assessment of the appropriateness, effectiveness and efficiency of the trial and found that:

  • online servicing is efficient and effective in delivering employment services to the most-job ready participants
  • the majority of job seekers who participated in the trial were satisfied with online servicing and the jobactive website
  • it is important to ensure that online servicing is targeted to the most job-ready job seekers.

The evaluation report, infographic summary, key findings and evaluation summary are all available.