You’ll need to upload your completed Application Form, Credentials Information Form and accompanying statutory declarations and Curriculum Vitae template (for non-listed providers only) to HITS in PDF format. Please ensure you have access to HITS, or you will not be able to submit your application.
On this page:
9.1 - Documentary evidence
Please ensure that documents provided are relevant to each of the provider suitability requirements listed, include the requested information and exclude irrelevant material.
9.2 - Word and document limits
There is a word limit to sections where a written response is required in the Application Form. There is no limit to the number of documents you can provide in support of your application.
9.3 - HELP IT Systems (HITS) portal
You must upload your completed application and supporting documents to HITS. Click on Lodge to submit your application. See Appendix D for information on how to lodge your application.
Note: Providers seeking re-approval must email VSLProgramIntegrity@dewr.gov.au advising they have submitted their application as they won’t be able to select the Lodge button in HITS.
If you are having difficulty accessing HITS, or your user account has been disabled, or you have general questions about HITS, please email VETStudentLoans@dewr.gov.aufor assistance. Alternatively, you can call the VSL Applicant’s Enquiry Line on (02) 6240 0650 between 9:00am and 5:00pm (AEST) Monday to Friday.
Note: All HITS logons and passwords are automatically deactivated after 40 days of not accessing the system. If the organisation does not have an active HITS logon ID or password, it should immediately obtain new or reactivated HITS credentials. Initial HITS access will take at least 24 hours to activate.
If you encounter an issue (that is not HITS related) submitting your application, you should notify the department by email to VSLProgramIntegrity@dewr.gov.au.
9.4 - Deadline for applications
To receive a decision outcome for a new VSL approval by the end of the year, your application must be submitted by 2 October. Applications received after 2 October will be considered early the following year.
Note: delays in the assessment of applications are generally due to insufficient supporting documentation or an incomplete application. This leads to a request for further information and the expected outcome date will be adjusted accordingly.
9.5 - Authorised contact person
The HITS portal requires you to nominate at least 5 contacts to be an authorised contact person, including one or more who will be authorised to communicate with the department during the application process. Please refer to the Contacts – Adding a contact section of the HITS User Guide for further information.
The primary contact person(s) (Primary contact – VET) listed in the Application Form must also be listed in the Key Personnel section of the Application Form and accompanying Credentials Information Form.
Please read Obtaining mandatory HITS user access credentials (Appendix D) for advice on how to lodge your application. There are also tips for avoiding common HITS user errors.