These processes and procedures must be published prominently on your website and must be easily accessible without provision of login information.
On this page:
| Processes and procedures | Information provided |
|---|---|
1. Student entry I/we have published on our website a student entry procedure which specifies the requirements relating to student academic suitability, the process for assessing a student’s competence in reading and numeracy (including the approved assessment tool used and communication of the assessment results).[Act s 12, Rules s 80–82] | ☐ |
2. Course enrolment I/we have published on our website processes and procedures which provide for the equal and fair treatment of all students seeking to enrol in an approved course.[Rules s 84] | ☐ |
3. Information relating to applications for VET Student Loans I/we have published on our website processes and procedures relating to the collection and verification of information for the purposes of, or in relation to, applications for VET Student Loans. [Rules s 85] | ☐ |
4. Withdrawal from courses and cancellation of enrolment I/we have published on our website processes and procedures for a student to withdraw from an approved course and for a provider to cancel a student’s enrolment in an approved course. [Rules s 86–87] | ☐ |
5. Dealing with complaints – grievance procedure I/we have published on our website a grievance procedure to deal with complaints from students. [Rules s 88] | ☐ |
6. Re-crediting HELP balances I/we have published on our website processes and procedures for explaining the re-crediting of students’ HELP balances. [Rules s 89] | ☐ |
7. Treatment of students seeking review I/we have published on our website processes and procedures that ensure a student is not victimised or discriminated against for undertaking the actions specified in the Rules s 90. | ☐ |
8. Fees other than tuition fees I/we have published on our website processes and procedures in relation to charging fees other than tuition fees. [Rules s 93] | ☐ |
9. Handling information I/we have published on our website processes and procedures in relation to handling students’ personal information. [Rules s 94] | ☐ |
10. Publishing tuition fees I/we have published our tuition fees for approved courses prominently on our website in a way that is readily accessible by the public. [Act s 57] | ☐ |
11. Variation of tuition fees I/we have published or have processes in place to ensure that any variations to the tuition fees for an approved courses, or a part of an approved course, are published on our website prominently and are easily accessible without provision of login information. [Rules s 127] | ☐ |
12. Advising the Secretary of tuition fees I/we have provided to the Secretary (and updated as necessary) a list of the tuition fees charged for each approved course offered by us, including the tuition fees for each part of the course. [Rules s 115] | ☐ |
13. Census days I/we have published on our website the census days determined for all approved courses provided by us, and any variation of census dates. [Act s 58, Rules s 132–134] | ☐ |
14. Marketing that mentions VET Student Loans - VET Student Loans logo I/we have ensured that where we have used the VET Student Loans logo for marketing, we have presented the logo in accordance with the VET Student Loans Style Guide. [Rules s 142] | ☐ |