If you have a complaint about Employment Services, you can contact the National Customer Service Line (NCSL). The NCSL is focused on resolving your complaint and is modelled on the principles of fairness, accessibility, responsiveness and efficiency.
On this page:
Your feedback is important to us. We value and appreciate receiving feedback so that we can improve our services.
The NCSL Customer Service Officers (CSO) will treat your complaint seriously and objectively. The CSO will treat you with courtesy and in return we request the same consideration from clients. More detailed information about the NCSL is available in the NCSL Service Guarantee.
If you wish to know more about how the department manages complaints, please read the Complaints factsheet.
What we need from you
Please be clear, factual, and tell us the outcome you are seeking.
How to submit a complaint
You can submit a complaint directly to us via the options below. Alternatively you can visit the Complaints page for further options.
Job seekers: 1800 805 260 (free call from land lines)
Employers: 13 17 15
The NCSL Manager
Department of Employment and Workplace Relations
GPO Box 9828
Canberra ACT 2601
Assistance contacting the NCSL
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Translating and Interpreting Service
If you need an interpreter, you can call the Translating and Interpreting Service on 131 450 to be connected to the NCSL.
For more information visit the Translating and Interpreting Service website.
Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).
Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.
Purpose of collecting your information
We will use the information you have provided to handle your complaint.
We may need to collect further information from you in order to handle your complaint. If you do not provide this information to the department, it may affect how we handle your complaint. In some circumstances, it may mean we are not able to handle your complaint.
Disclosure of your personal information
Your personal information may be disclosed to other parties where it is necessary to handle your complaint, where you have agreed, or where it is otherwise permitted under the Privacy Act.
To contact the department about your personal information email firstname.lastname@example.org.