Better targeting of assistance for participants with employment barriers

The department is conducting research with service providers and with employment service participants who have identified barriers to employment. The research aims to better understand their issues and needs.

The research is important to inform continual improvement in the delivery of services under Workforce Australia.

On this page:

For participants

The Department of Employment and Workplace Relations has engaged Market Access Consulting and Research to undertake the research.

Market Access Consulting and Research will conduct research with service providers and with people with identified barriers to employment who have used employment services in the last 6 months.

You may be contacted to participate in an in-depth interview.

Your feedback will be used to better understand the issues and barriers of individuals using employment services.

By sharing your thoughts and experiences you can help us to better meet the needs of job seekers in the future.

Research timing

The research will be conducted from October to December 2022. Participants will be asked to complete the survey by an email sent to the email address they provided to their employment service provider.

Any questions should be directed to


Your personal information, including your responses to any interview or survey questions and any additional information you provide, is protected by law, including the Privacy Act 1988.

The department’s Privacy Policy contains information about the way in which the department will manage your personal information, how you may access your personal information held by the department, seek correction of such information and how the department will deal with such a complaint. A copy of the department’s Privacy Policy can be found on the Privacy page.

Your rights

Participating in this research is voluntary, with no consequences if you choose not to participate. You may choose to stop participating at any time, and this will not impact any government assistance you may be receiving.