Post Program Monitoring Surveys – Quality and Progress Survey

The Department of Employment and Workplace Relations monitors outcomes for employment services participants through Post-Program Monitoring (PPM) surveys.

The Quality and Progress Survey provides information on participant satisfaction with their service provider and their progress to employment in two Workforce Australia employment programs – Workforce Australia Services and Transition to Work (TtW). Participants who were commenced on the caseload of either program and serviced by their provider for at least 91 days can receive the survey.

The survey is conducted on a monthly basis. Results are calculated for a 12-month period and updated quarterly. 

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Note, these results relate to participants who have been with their provider for at least 91 days and were commenced on the caseload of Workforce Australia Services at the end of any month between 30 September 2022 and 31 August 2023. 1 Satisfied indicates that participants answered either satisfied or very satisfied. 2 Participants are considered to have made progress to employment if they answered that they felt working with their provider improved their chances of getting a job a little or a lot.

Key points

Table 1 shows the percentage of Workforce Australia Services participants satisfied with the services received from their provider and the percentage of Workforce Australia Services participants who felt that they made progress towards employment while working with their provider.

Between September 2022 and August 2023,

  • 73.4% of participants on the Workforce Australia Services caseload were satisfied or very satisfied with the overall quality of service received from their provider.
  • 68.1% of participants on the Workforce Australia Services caseload felt that working with their provider improved their chances of getting a job.

Table 1. Key statistics – Quality and Progress (Workforce Australia Services)

Survey QuestionWorkforce Australia Services
(September 2022 – August 2023)
 Satisfied or Very Satisfied (%)
How satisfied or dissatisfied are you with your provider with regard to: Overall quality of service73.4
 A little or A lot (%)
Do you feel that working with your provider has improved your chances of getting a job?68.1

Table 2 shows the percentage of Transition to Work participants satisfied with the services received from their provider and the percentage of Transition to Work participants who felt that they made progress towards employment while working with their provider.

Between September 2022 and August 2023,

  • 83.0% of participants on the Transition to Work caseload were satisfied or very satisfied with the overall quality of service received from their provider.
  • 80.8% of participants on the Transition to Work caseload felt that working with their provider improved their chances of getting a job.

Table 2. Key statistics – Quality and Progress (Transition to Work)

Survey QuestionTransition to Work
(September 2022 – August 2023)
 Satisfied or Very Satisfied (%)
How satisfied or dissatisfied are you with your provider with regard to: Overall quality of service83.0
 A little or A lot (%)
Do you feel that working with your provider has improved your chances of getting a job?80.8

Downloads

Latest dashboard and reports

Useful links

Workforce Australia Post-Program Monitoring Surveys

Survey methodology

Reports using survey data

Previous Employment Services Outcomes Reports

Employment Services Outcomes Reports (jobactive)

Workforce Australia Employment Services Data

Employment Services Data