The Department of Employment and Workplace Relations monitors outcomes for employment services participants through Post-Program Monitoring (PPM) surveys.
The Quality and Progress Survey provides information on participant satisfaction with their service provider and their progress to employment in two Workforce Australia employment programs – Workforce Australia Services and Transition to Work (TtW). Participants who were commenced on the caseload of either program and serviced by their provider for at least 91 days can receive the survey.
The survey is conducted on a monthly basis. Results are calculated for a 12-month period and updated quarterly.
On this page:
Key points
Workforce Australia Services
Between January 2024 and December 2024,
- 77.2% of participants on the Workforce Australia Services caseload were satisfied or very satisfied with the overall quality of service received from their provider.
- 70.7% of participants on the Workforce Australia Services caseload felt that working with their provider improved their chances of getting a job.
Transition to Work
Between January 2024 and December 2024,
- 84.2% of participants on the Transition to Work caseload were satisfied or very satisfied with the overall quality of service received from their provider.
- 79.5% of participants on the Transition to Work caseload felt that working with their provider improved their chances of getting a job.
Downloads
Latest dashboards and reports
- Quality and Progress Survey dashboard – 31 January 2024 to 31 December 2024
- Quality and Progress Survey detailed results (Workforce Australia Services) – 31 January 2024 to 31 December 2024
- Quality and Progress Survey detailed results (Transition to Work) – 31 January 2024 to 31 December 2024
Previous dashboards and reports
- Quality and Progress Survey dashboard – 31 October 2023 to 30 September 2024
- Quality and Progress Survey detailed results (Workforce Australia Services) – 31 October 2023 to 30 September 2024
- Quality and Progress Survey detailed results (Transition to Work) – 31 October 2023 to 30 September 2024
- Quality and Progress Survey dashboard – 31 July 2023 to 30 June 2024
- Quality and Progress Survey detailed results (Workforce Australia Services) – 31 July 2023 to 30 June 2024
- Quality and Progress Survey detailed results (Transition to Work) – 31 July 2023 to 30 June 2024
- Quality and Progress Survey dashboard – 30 April 2023 to 31 March 2024
- Quality and Progress Survey detailed results (Workforce Australia Services) – 30 April 2023 to 31 March 2024
- Quality and Progress Survey detailed results (Transition to Work) – 30 April 2023 to 31 March 2024
- Quality and Progress Survey dashboard – 31 December 2022 to 30 November 2023
- Quality and Progress Survey detailed results (Workforce Australia Services) – 31 December 2022 to 30 November 2023
- Quality and Progress Survey detailed results (Transition to Work) – 31 December 2022 to 30 November 2023
- Quality and Progress Survey dashboard – 30 September 2022 to 31 August 2023
- Quality and Progress Survey detailed results (Workforce Australia Services) – 30 September 2022 to 31 August 2023
- Quality and Progress Survey detailed results (Transition to Work) – 30 September 2022 to 31 August 2023
Useful links
Workforce Australia Post-Program Monitoring Surveys
- Workforce Australia Labour Force Survey
- Workforce Australia First Transition Survey
- Workforce Australia Second Transition Survey
Survey Methodology
Survey information for participants