Survey information for participants

Background information on participant surveys including how information is collected, how participants are selected, and frequently asked questions.

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The Australian Government uses the surveys to find out the labour market and education status of job seekers who have taken part in employment services, including Workforce Australia. The survey also collects information on participant views on the assistance they have received and their satisfaction with the services.

The department has run participant surveys (also known as Post Program Monitoring surveys) on an ongoing basis since 1987. It uses a number of surveys designed to collect different types of information such as satisfaction with a provider, whether a participant is working or in education and whether they felt they benefitted from participation in certain activities.

The information collected from the surveys helps the department to improve Government policies and services and better understand the experiences of Australians who receive Government assistance through employment services.

How often information is collected

The surveys are ongoing. The department sends surveys to a random selection of participants every month. If a participant doesn't respond to the first survey, they will receive a reminder. If they still do not respond they may be contacted via telephone. Phone calls to invite participants to respond will come from (02) 6218 0912. Please note that this number is unable to receive incoming calls. To contact the department with feedback on employment services, or for any questions about these surveys, please contact the National Customer Service Line on 1800 020 108.

How participants are selected

Participants for the survey are selected at random if they have reached a ‘survey trigger’. Survey triggers include things like receiving employment services for a certain amount of time, getting a job, completing an activity such as a training course or exiting from employment services altogether. Survey triggers can vary depending on the type of employment assistance a person receives.

Because of the nature of survey triggers, some people may receive more than one survey during the time they receive employment services.