Provider Enquiries

Enquiries or notifications should be sent via the online VET Student Loans provider enquiry form. Please ensure that provider staff contacting the department are listed in HITS as being authorised to receive sensitive provider information. Provide details in the enquiry text field and upload any relevant documents to HITS.

On this page:

For providers interested in becoming a VSL approved provider select Apply to become a VET Student Loans Provider / How to apply.

Provider operations

For variation to fees or census days, including variations that disadvantage students, select Notifiable Event / Other Variation requests.

For fee period exemptions select Notifiable Event / Notice – Fee Period Exemption.

For applying to have a LLN Assessment tool approved select Provider Operations / General administration.

For replacement courses select Provider Operations / Condition variations (Fees or Courses). For annual financial statements select Notifiable Event / Notice – Annual forecast/financial statements.

For defaulting in relation to a student select Notifiable Event / Notice – Ceases to offer or provide course.

For VET FEE-HELP select Provider Operations / Payments and Reporting.


For copies of notices given to other regulators, or the Commissioner of the Australian Charities and Not-for-profits Commission, select Notifiable Event / Notice – Other.

Changes to provider

Changes may include legal or business name, key personnel, ownership or corporate structure. Select Notifiable Event / Notice – Change to our Organisation.

Other events

Other events may include cancellation of registration or proceeding to dissolve provider as a legal entity. Choose Notifiable Event / Notice – Ceases to offer or provide course or Notice – Other.

Request to revoke

Inform the department by letter and upload a copy of the letter in the Attachment field or upload to HITS and inform the department via the online form.

Privacy Statement

Personal information

Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).

Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.

Purpose of collecting your information

We will use the information you have provided to handle your enquiry.

We may need to collect further information from you in order to handle your enquiry. If you do not provide this information to the department, it may affect how we handle your enquiry. In some circumstances, it may mean we are not able to handle your enquiry.

Disclosure of your personal information

Your personal information may be disclosed to other parties where it is necessary to handle your enquiry, where you have agreed, or where it is otherwise permitted under law (including the Privacy Act).

Privacy policy

The department’s Privacy Policy, including information about how to make a complaint and access to and correction of your personal information, can be found at Privacy or by requesting a copy from the department at

To contact the department about your personal information email