Student Enquiries

Information for how VET Student Loans and VET FEE-HELP students can enquire about the programs or their loan.

On this page:

Before you contact us

Ensure you have read the webpages referenced on VET information for students, Information for VET Student Loans Students and the VET Student Loans Information Booklet before you enquire with us. The webpages and Booklet have information about how to access a loan, managing your loan, approved courses and approved providers, tuition protection, compliance and government assistance.

Student Enquiry Line

The Student Enquiry line provides advice to students about the VET Student Loans program and VET FEE-HELP scheme. Call 1800 020 108. If you have further queries, contact the VET Student Loans Team via the Student Enquiry Form.

Student Enquiry form

Please read the privacy statement before submitting the Student Enquiry Form.

Privacy Statement

Personal information

Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).

Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.

Purpose of collecting your information

We will use the information you have provided to handle your enquiry.

We may need to collect further information from you in order to handle your enquiry. If you do not provide this information to the department, it may affect how we handle your enquiry. In some circumstances, it may mean we are not able to handle your enquiry.

Disclosure of your personal information

Your personal information may be disclosed to other parties where it is necessary to handle your enquiry, where you have agreed, or where it is otherwise permitted under law (including the Privacy Act).

Privacy policy

The department’s Privacy Policy, including information about how to make a complaint and access to and correction of your personal information, can be found at Privacy or by requesting a copy from the department at

To contact the department about your personal information email