Workforce Australia – information for providers

Individuals who need, or would like, extra help to get job ready will be supported by a Workforce Australia Employment Services Provider.

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Providers will deliver tailored, quality services that are respectful, connected, simple and supported. They will assess an individual’s needs, help them look for secure employment, develop their skills, and support them with training.

Providers will also support individuals to be aware of, understand and meet their mutual obligation requirements, including their individually tailored points target.

In certain locations there will be specialist providers to deliver personalised services to cohorts including culturally and linguistically diverse (CALD), Indigenous Australians, ex-offenders, and refugees.

For more information, see the Workforce Australia – information for providers factsheet.

Provider payment structure

The Workforce Australia Services payment structure supports providers to deliver personalised and tailored services for individuals. This includes:

  • up-front payments to support early investment in individuals
  • progress payments for demonstrable improvement in an individual’s employment prospects
  • outcome payments made to providers when individuals move into employment
  • bonuses for very long-term unemployed individuals who achieve an outcome.

For more information, see the Workforce Australia Employment Services Provider Payments factsheet.

Workforce Australia Services Provider Performance Framework

The Workforce Australia Services Performance Framework assesses performance holistically, requiring providers to demonstrate performance against all of the following performance criteria:

  • Success at progressing participants towards employment.
  • Success at delivering high quality services to both participants and employers.
  • Success at moving participants into sustained employment.
  • Compliance with Deed requirements.

The Department releases performance ratings on a quarterly basis, starting from the performance period ending on 30 June 2023. The ratings release includes the overall, module and measure level ratings for each provider licence.

Provider Performance Ratings