Launching soon: Workforce Australia – the new employment service

This content was published on Friday 24 June 2022. There may be more recent updates available.

From 4 July, Workforce Australia will be the new employment service. It will provide access to government employment and skills services, helping Australians to find a job, change jobs or create their own job.

Workforce Australia will replace jobactive and the current employment services network.

The Points Based Activation System (PBAS) will give individuals greater personal responsibility and choice in how they will manage their mutual obligations.

PBAS does not apply to participants who are in Transition to Work, ParentsNext, Disability Employment Services Program or the Community Development Program. If you are a participant of these programs, you will not use PBAS and you will continue to report your job search or activities in the same way that you do now.

Workforce Australia Online

Workforce Australia Online will provide information and tools to help people look for work, change jobs or plan for a future career change.

People will be able to search and apply for jobs, create a profile and set up job alerts and access resources and training to help get job-ready or prepare for a new career.

For individuals claiming income support and are job-ready, they may be referred to Workforce Australia Online to look for jobs and manage their obligations online, without a provider.

It will give individuals the flexibility to manage their job search and reporting requirements on the new online platform.

They will have access to:

  • resume tools, online learning and professional career guidance
  • a jobs board with skills matching and links to training and other programs
  • a dedicated Digital Services Contact Centre that provides support.

With Workforce Australia Online people can track their progress and report tasks and activities.

Workforce Australia Services

Workforce Australia Services will offer personalised support from a provider to help individuals look for work and get job-ready.

Providers will support people into work through:

  • career guidance, mentoring and vocational training
  • work experience, job placements, work-related licensing, relocation assistance and post-placement support
  • support to access the online platform to manage mutual obligations and look for jobs.

Specialist programs

Individuals may be connected with a specialist provider if they’re eligible. Specialist providers deliver targeted employment programs including:

  • Workforce Australia – Transition to Work to help young people aged 15 to 24 into work or education
  • Workforce Australia – Self-Employment Assistance or Entrepreneurship Facilitators to help people start and run a small business.

Employment Preparation Activities

To help build skills, individuals may access employment preparation activities based on their age and personal circumstances. Activities include:

  • Workforce Australia Employability Skills Training to explore career options, build job search and workplace skills
  • Workforce Australia Career Transition Assistance to help individuals aged 45 years and over, build their confidence and skills to become more competitive in their local labour market
  • Internships for young people aged 17 to 24 to gain work experience and skills that could lead to a job
  • the Skills for Education and Employment program to help individuals improve their reading, writing, maths and basic computer skills.

From 4 July 2022, people can register or sign into Workforce Australia Online at

You can access Workforce Australia Online at any time from a smart phone, tablet, or home computer.

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More information

For more information, visit our page for individuals.

For general enquiries, if you’re:

  • an individual searching for jobs online, call the Digital Services Contact Centre on 1800 314 677
  • with a provider, call the National Customer Service Line on 1800 805 260.