Workforce Australia employment services

Workforce Australia delivers a more flexible employment service that helps people move into, or towards, secure employment.

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Workforce Australia is the Australian Government’s employment service, that replaced jobactive from 4 July 2022.

Workforce Australia has a range of services available to help all Australians, not just people on income support, to find, keep, change jobs or create their own job.

Individuals who are on income support and have mutual obligations, will be referred to an appropriate service depending on their individual needs. These include:

  • Workforce Australia Online: supports eligible individuals to access online tools and resources based on their own personal needs
  • Workforce Australia Services: individuals who require additional support will be connected to a provider who will tailor the support needed
  • Support for business and industry: assist businesses to find skilled staff that match their needs.

Workforce Australia Online

Individuals who are assessed as being more job-ready will be referred to Workforce Australia Online to access tools, information and training to help them manage their mutual obligations and move into secure employment.

Everyone accessing Workforce Australia Online will be supported by dedicated staff from the department’s Digital Services Contact Centre. This support is provided toll-free, and will provide answers to people’s concerns, and assistance relevant to each individual’s needs including:

  • information and technical support for all users of the service
  • assistance to tailor their points target and manage their mutual obligation requirements
  • access to education and training and other supports
  • Help to get certain items to find and start a job, or to move for a new job.

Individuals who are managing their mutual obligations in Workforce Australia Online will receive regular reviews to ensure online servicing remains appropriate and that an individual is making progress towards employment.

Importantly, individuals using online servicing can choose to move to a provider for additional support at any time and for any reason.

Workforce Australia Services

Individuals on income support with mutual obligation requirements who will benefit from more intensive assistance will be connected to a provider who will tailor support to help get them job-ready, and connected with suitable, secure employment.

Providers will guide individuals to manage their participation in Workforce Australia Services, including helping them understand how to use the Points Based Activation System to meet their points target each reporting period.

In certain locations there will be specialist providers to deliver personalised services to cohorts including culturally and linguistically diverse (CALD), Indigenous Australians, ex-offenders, and refugees.

Support for business and industry

Workforce Australia will continue to provide support for businesses at no cost, with better applicant matching and shortlisting and more flexible wage subsidies. Businesses will be able to seek support to meet their recruitment needs, and Workforce Australia will also deliver projects and solutions targeted at specific industries.

  • It will include: Better applicant matching, shortlisting and dynamic servicing based on workforce need through Workforce Australia Online for Business.
  • Provider services that are tailored and offer post placement support and financial incentives.
  • Reduced administration and red tape to simplify and accelerate the recruitment process.

Business and industry will also have access to additional support through tailored projects delivered as part of the Workforce Specialists initiative, Local Jobs Program and Launch into Work program.

More Information